Refund and Returns Policy

This policy applies to orders placed on vpnam.com. The return window is 7 days from delivery. What the window covers, and what it does not, is set out below.

Damaged, defective, missing or wrong item

Contact us within 7 days of delivery if the item arrives damaged or defective, an item is missing, or you receive a different product from the one ordered. Keep the item, tags, accessories and original packaging unused while the claim is reviewed.

For transit damage, a missing item or a wrong item, please provide one continuous unboxing video that begins with the parcel still sealed. Clear photos may also be requested. After verification, we will arrange an eligible replacement or refund.

Fit, stitched blouses and colour

Please review the blouse type and size details before ordering. Worn, washed, altered, tailored or customer-damaged products cannot be returned. A slight colour variation caused by studio lighting, camera flash or screen settings is not by itself a defect.

Change of mind

Because occasion wear and stitched products are detail-sensitive, a change-of-mind return is not automatically available. Contact us before dispatch if you need to change your order.

Refund timing

An approved refund is sent to the original payment method. It is normally initiated within 5–7 working days after approval; the bank or payment provider may take additional time to display it.

Contact

WhatsApp / Call: +91 97299 91755
Email: [email protected]
Yash Retail And Services Pvt Ltd, Plot No-240, Royal Bhawani Enclave, Sohna Road, Gurugram, Haryana, India - 122102

Last updated 3 September 2026.